Frequently Asked Questions & Competition Rules

What is an online research community?

An online research community is a group of individuals with similar interests, and experiences, who have voluntarily chosen to participate in online research studies about various topics related to their common interests.

What information is required to become a community member?

A brief profile of yourself, obtained through a short survey, is the only information required to join this community. This information, called your ‘member profile’, will include basic contact information and data such as your gender and age. We will also ask you several questions about your usage of certain categories or products so that surveys delivered to you are based on relevant criteria.

How long will I have to complete each survey?

You will typically have anywhere from 72 (seventy-two) hours to one week to complete each survey.

How many surveys do I have to complete?

You will have to complete at least one survey in order to qualify for the Lucky Draw during a particular month. Lucky draws are monthly unless stipulated otherwise in the Competition Rules and Terms and Conditions.

Will I be able to select the types of surveys in which I participate?

We will use the information that you provide to us in your member profile survey to send you invitations to surveys that fit your outlined demographic and relevant category usage information.

What happens if I don’t participate in a survey?

You don't have to participate in every survey that you receive. If you don't respond, we will contact you later about another survey. If at any time you decide that you don't want to participate in our surveys anymore you may unsubscribe by following the guidelines shared in this document. Please note that, at our discretion, we reserve the right to replace you with a new member should you be inactive, i.e., have not participated in surveys, over a period of time.

How long will I remain on the community?

You may remain a member of the community as long as you choose to participate. Members may remove themselves from the insight community panel at any time by:

Will my personal information be sold to other parties?

All information is strictly confidential, and privacy is guaranteed. Your personal information will never be sold, exchanged, or distributed to any other party without your express consent and acknowledgement. Please refer to our Privacy Policy, available on this insight community for complete details about what information is collected, how this information is stored and used.

How can I update my personal details?

When logged into www.african-pulse.com click on your user profile icon (found at the top of the screen); then click on ‘Settings’. From here you can:


Once all changes have been applied, click on ‘Save Change’. To undo your changes, click on ‘Revert’.

Please note that you CANNOT change your e-mail address through the community member portal (hub). To change your e-mail address, please click on the Technical Support link or send an e-mail to support@african-pulse.com

How can I set my communication preferences?

From click on ‘Notifications’ at the top of the page; then click on ‘Notifications Settings’ from where you will be able to either enable or disable receiving newsletters and notifications for activities. Once you have selected your preferences, click on ‘Save’.

What if I forget my password?

If you can’t remember your password, on the login page for www.african-pulse.com, simply click on ‘Having trouble signing in’, enter your email address, follow the instructions and you will be sent an e-mail containing a link which allows a password reset. If you continue experiencing problems logging in, click on the Technical Support link, or send an e-mail to support@african-pulse.com

How do I complete a survey?

You will be e-mailed and / or SMSed a unique URL for each survey you are invited to. Simply click on the URL included in the email or SMS or alternatively cut and paste the address into a web browser of your choice (i.e., Internet Explorer; Chrome, etc) and complete the survey online. If you experience problems accessing or completing a survey, please click on the Technical Support link, or send an e-mail to support@african-pulse.com for assistance.

Are there any prizes for completing the survey?

Please read the Lucky Draw Competition Rules which have more information regarding the requirements and prizes, that are up for grabs for participating in surveys.

How can I be sure you got my responses?

If you would like to ensure that your responses have been received, you can click on the survey link when you are done. A message stating that you have already completed the survey will appear – this means we have received your answers.

Technical Problems?

Please click on the Technical Support link found at the bottom of the survey and the community portal, www.african-pulse.com. Here you can contact our Technical Support team directly with any queries or general comments. Alternatively, you can also send an e-mail to support@african-pulse.com for assistance.

COMPETITION RULES:

This competition is organised by IQbusiness Insights (Pty) Ltd, operating under the name of “AfricanPulse”, hereafter referred to as “the Promotor”, on behalf of their client, hereafter referred to as “the Client”.

1. Eligibility:

All participants opting into the Lucky Draw participation, through either their AfricanPulse Insights Community membership and/or completion of surveys, agree to be bound by these “Competition Rules”, which will be interpreted by the Promoter or its appointed agents in its sole, absolute and unfettered discretion and whose decision regarding any dispute will, subject to any consumer rights under the Consumer Protection Act, be final and binding.

This competition is open to all participants over the age of 18 years, except for the following categories of persons who are deemed to be “Disqualified Persons”:
a) any employee, director, member, partner, agent or consultant or any person directly or indirectly who controls or is controlled by the Promoter or the Client and / or
b) immediate family members of any employee, director, member, partner, agent, or consultant of or person indirectly or directly in control of, or controlled by, the Promoter or the        Client and / or
c) the Promoter’s advertising agencies, advisers, dealers, suppliers and franchisees, its affiliates and / or associated companies.

The Promoter reserves the right to disqualify any entry that does not comply with these rules.
Entries that contain false information or have been tampered with will also be disqualified.

2. How to Enter:

To enter and stand a chance to win a prize, participants must successfully complete a market research survey shared through the Promoter’s platform. Participation is limited to one entry per individual unless otherwise stated. Multiple entries from the same person may result in disqualification.

Lucky Draws associated with this competition work in conjunction with the distribution and completion of market research surveys.

The type, format, nature, and quantity of the prize(s) is at the Promoter’s discretion and could vary. The Promoter reserves the right to substitute prizes with any other prize(s) with one of equal or greater value in the event the original prize becomes unavailable.

The Promoter, or any other party associated with the Promoter, this competition, their associated companies, agents, contractors and sponsors and any personnel involved in the competition, shall not be liable for any costs incurred by participants or winners for participation in the competition or in claiming the prize.

The prize is non-transferable, non-exchangeable, and not redeemable for cash.

The Promoter reserves the right to withhold a prize(s) until it is satisfied that the claim by the winner(s) is valid. The Promoter may refuse to award the prize(s) if these Competition Rules have not been adhered to or if it detects any irregularities or fraudulent practices.

Winner(s) will be advised on arrangements in respect of delivery / claiming of their prize(s), at the point at which they are informed that they are a winner.

The Promoter is not liable for any guarantees or warranties associated with prizes or use of the prize(s), nor are they liable for any defect(s).

The Promoter reserves the right to amend, modify, change, postpone, suspend, or cancel this competition and any prizes (which have not yet been subject to a draw), or any aspect thereof, where possible, with notice, at any time, and for any reason which the Promoter deems necessary.

3. Winner Selection:

 The winner(s) will be selected by means of an electronically generated random draw amongst all eligible entries, which meet the requirements as set out in these competition rules. This random draw is in conjunction with the distribution and completion of market research surveys.

The winner(s) of the prize(s) will be notified by the Promoter using the contact details provided in the survey i.e., either telephonically or by means of the e-mail address provided.

If, however, the winner(s) cannot be reached after 3 (three) contact attempts have been made during normal business hours within a period of 72 (seventy-two) hours, for any reason whatsoever, the prize will be forfeited, and another winner will be selected in accordance with these Competition Rules at the sole and absolute discretion of the Promoter.

The Promoter reserves the right, at any time, to verify the validity of entries and to disqualify any participant who is in breach of these Competition Rules.

In addition, entries which are unclear, illegible, are submitted via an incorrect entry mechanism, contain errors or are from Disqualified Persons, will be declared invalid. Failure by the Promoter to enforce any of its rights, at any stage, does not constitute a waiver of those rights.

Participants and winner(s) must be able to identify themselves in a manner determined by the Promoter, as the participant in the research survey. In support of this, the Promoter may require the participants to provide personal information required for successful completion of the surveys and competition in order for the Promoter to ensure compliance with these Competition Rules, the Promoter’s Privacy Policy, the South African Consumer Protection Act 68 of 2008 and the Protection of Personal Information Act 4 of 2013. Should any winner refuse, or be unable to comply with this disclosure request, for any reason whatsoever, such winner will be deemed to have rejected the prize(s) and it shall revert to the Promoter.

4. Publicity:

 The Promoter may require that the winners, be identified, photographed and the photographs published in printed media, or to appear on radio and / or television when accepting their prize(s) and / or after having received their prize(s). By entering the competition, participants agree to the use of their name, image, and survey response in any promotional material without compensation.

The winners agree to participate in reasonable promotional activities as requested by the organizer.

5. Indemnity:

All eligible participants and the winners, as the case may be, indemnify the Promoter, its advertising agencies, advisers, nominated agents, suppliers and outlets, its affiliates and / or associated companies against any and all claims of any nature whatsoever arising out of and / or from their participation in any way howsoever in this promotional competition; including, as a result of any act or omission, whether as a result of negligence, misrepresentation, misconduct or otherwise on the part of the Promoter and / or use of the prizes.

If required by the South African Minister of Trade and Industry, the South African Lotteries Board, or due to other changes in legislation or for any other reason whatsoever, the Promoter will be entitled to terminate the competition immediately without notice. In such an event, all eligible participants and/or winners hereby waive any rights which they may have against the Promoter.

6. Limitation of Liability:

The Promoter accepts no responsibility for any loss, damage, or injury arising from the competition or the prize.

Neither the Promoter nor any other person or party associated with the research survey and competition, shall be responsible for any loss or misdirected entries, including entries that were not received, due to any failure of hardware, software, or other computer or technical systems.

7. Data Protection:

Participants' personal data will be processed in accordance with the Protection of Personal Information Act 4 of 2013. Survey responses and personal information will only be used for competition purposes and any other purpose outlined in the Promoter’s Privacy Policy.

8. General:

These rules are governed by and construed in accordance with the laws of the Republic of South Africa.

All participants opting into participation in this competition, agree to be bound by these Competition Rules which will be interpreted by the Promoter or its appointed agents in its sole, absolute, and unfettered discretion and whose decision regarding any dispute will be final and binding on participants.

The Promoter reserves the right to amend these Competition Rules, from time to time. Such amendments shall be effected by way of publication thereof on the Website, and you waive any right you may have to receive specific notice of such amendments. Should any dispute arise in relation to the interpretation of these Competition Rules, the Promoter’s decision shall be final, and no correspondence shall be entered into.

Should a participant have entered this competition, and no longer wishes to be included in the draw, they can opt-out of the competition by contacting support@african-pulse.com

A copy of these Competition Rules, the Promoter’s Privacy Policy and Terms of Use Policy and can be obtained by contacting support@african-pulse.com

All queries in connection with this competition should be directed to support@african-pulse.com

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